- Help Center
- Using Agent Legend
- Contacts
What is the Conversations Tab?
Mirroring the mobile app, this tab allows you to quickly respond back to your contacts through the web application.
The conversations tab provides visibility on your responses and allows you to easily reply directly via SMS, make outbound calls, and log notes.
The conversations will be sorted by unread at the top, followed by the most recent.
The search bar will allow you to find quickly contacts or search for keywords in the conversations.