How Can I Port My Number to Agent Legend?

Porting your existing phone number to Agent Legend allows you to keep your brand reputation and use this directly within our platform. To ensure a smooth and timely transfer, please follow the steps below.

Step 1: Contact Our Team

Reach out to our support team and let us know the phone number you’d like to port to Agent Legend.

We’ll confirm that the number is eligible for porting and guide you through the next steps.

Step 2: Gather Required Information & Documents

• End User & Authorized Contact Information

  Please provide the following exactly as it appears with your current provider:

  • Billing Address
  • End User Name (Business Name)
  • Authorized Person’s Name (the individual authorized to make changes to the account)
  • Billing Telephone Number associated with the account
• Supporting Documents

  • Letter of Authorization (LOA) granting permission to transfer the number to Agent Legend.

    Please use our LOA Template.

  • Recent Invoice or CSR (Customer Service Record)

    This verifies ownership of the number and account details with your current provider.

Step 3: Submit Your Information

Once you’ve gathered the required items, send them to our support team, and we’ll submit the port request to port the number on your behalf.

Expected Timeframe

Number ports typically take approximately 3–4 weeks or more to complete once the request is submitted. Timing can vary depending on:

• Your current provider’s response time
• Verification requirements
• Accuracy of submitted information

We’ll keep you updated throughout the process and notify you of any status changes.

Need Help?

If you have any questions or would like an LOA template, feel free to reach out to our support team directly.